I Ordered Almost 6 Weeks Ago on the 19th June and My Order Has Never Arrived. I have contacted altruan customer service twice to find out where my item is. They have refused to send a replacement order to me (and i Am in Desperate Need of the Items for What Ary are to Sole Global Supplier to the UK!). I have so be refused a full refund and been refused the option to collect my replacement order in person from an office/shop in Germany (so to pre -event any Further delays in my order). Non existing customer service. As they have taken my money and i have no order i assume they are a fake company - so avoid!